Privacy Policy

We process personal data in line with UK GDPR and the Data Protection Act 2018.

What we collect

Your name, email, ticket details, the reasons you give, and any photos you upload.

Why

To generate your appeal letters, deliver them to you, send deadline reminders you've consented to, and process payment. Our lawful bases are contract and consent.

Sharing

We use trusted processors for payments, email delivery, hosting and AI text generation. We never sell your data.

Retention

We keep appeal data for 12 months, then delete it. You can request deletion at any time.

Your rights

You can access, correct, delete or export your data, withdraw consent, or complain to the ICO (ico.org.uk).

Contact us

Write to us at: